Privacy Policy

This Privacy Policy explains how isignsafe, a service provided by Harrysong Lawyers ("we", "us", "our"), collects, uses, discloses and protects personal information when you use isignsafe.com.au and our related services (the "Service"). We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information we collect

When you use the Service, we collect:

• Contact details — your name, email address, and phone number, provided when you submit a contract for review or request a paid service.
• Your Contract of Sale document — the PDF you upload, which typically contains the property address, vendor and purchaser details, purchase price, and other information disclosed in a Victorian Contract of Sale and Section 32 Vendor Statement.
• Booking request details — if you request a paid service, the property address and any message you provide.
• Technical information — standard web server logs (such as IP address and browser type) generated automatically when you access our website.

2. How we use your information

We use the information we collect to:

• Generate your AI-assisted contract review report and email it to you;
• Respond to requests for paid legal or conveyancing services;
• Contact you about your review or booking request;
• Retain a copy of submitted contracts and generated reports internally, so our team can check the AI tool's output for accuracy and improve its performance over time; and
• Comply with our legal and regulatory obligations as a law firm.

3. How your contract is processed

To generate your report, the content of your uploaded contract is sent to Anthropic PBC, a third-party artificial intelligence provider, for automated analysis. Anthropic processes this content to generate the review and does not use it to train its models under our commercial terms of use. A copy of your submission (the uploaded PDF and the generated report) is also sent to our internal team via our email provider, Resend, for quality review purposes.

4. Who we disclose information to

We disclose personal information to:

• Anthropic PBC — to process the content of your contract and generate your report;
• Resend — to deliver emails, including your report, booking confirmations, and internal QA copies;
• Solicitors and staff at Harrysong Lawyers, where you request a paid service or where necessary to respond to your enquiry; and
• Regulators, courts, or other parties where required or authorised by law.

We do not sell your personal information, and we do not disclose it to third parties for their own marketing purposes.

5. Overseas disclosure

Some of the third-party service providers we use, including Anthropic and Resend, may store or process information on servers located outside Australia (including in the United States). Where this occurs, we take reasonable steps to ensure these providers handle personal information in a manner consistent with the Australian Privacy Principles.

6. Data retention

We retain a copy of submitted contracts and generated reports for internal quality assurance and service improvement purposes. If you would like your information deleted, contact us using the details below and we will action your request, subject to any legal or regulatory obligation we have to retain records.

7. Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure, including transmitting data over encrypted (HTTPS) connections. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Access and correction

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. We will respond to your request within a reasonable time.

9. Complaints

If you have a concern about how we have handled your personal information, please contact us first using the details below so we can try to resolve it. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.

11. Contact us

For any privacy-related question or request, contact Harrysong Lawyers:

• Email: support@harrysonglawyers.com
• Phone: 03 9640 0160
• Address: Level 2, 488 Bourke St, Melbourne VIC 3000